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Post Office Ltd

Ingenico Stamps its Mark on The Post Office

Customer Challenge

  • To ensure local Post Office branches can offer new revenue generating point-of-sale services
  • To provide an improved out-of-hours service to customers

The Ingenico Solution

  • Ingenico’s i5100 integrated PIN pad meets the Post Office’s existing payment demands, futureproofs branch payment infrastructures and offers new point-of-sale prepay opportunities

Customer Benefits

  • Improved payment security to reduce the risk of fraud
  • Increased payment options to deliver greater convenience for customers
  • Enables the provision of new services to deliver revenue opportunities and help branches compete with local retail outlets

About Post Office Ltd

When it comes to truly local retailers there are few to match Post Office Ltd. It has been estimated that 99% of people live within three miles of a Post Office branch.

The network is already one of the largest and most successful in Europe with circa 14,200 branches. Perhaps most impressive is that Post Office Ltd, a wholly owned subsidiary of Royal Mail Group, is recognised as having vast retail potential.

The Post Office wanted to improve business opportunities across its network, making subpostmasters more competitive and enabling them to provide a better out of hour’s service to customers.

The Project

A five year deal was struck for Ingenico to supply 5,000 i5100 terminals to the Post Office network. Due to its success, this contract has been extended to 8,000 terminals. The challenge for Ingenico was to implement a retail based solution which would function as a managed system independently of the Post Office’s existing system.

The Post Office’s initial requirements were: 
  • An easy to use terminal acting as a Transaction Capture Device (TCD)
  • Connectivity to PTSN via a standard telephone connection
  • A transaction router able to process transactions securely and in a timely manner

The Ingenico Impact

With the deployment of the i5100 payment terminals, The Post Office is now able to offer a fast and easy to use method of payment – helping reduce queuing at its busy branches. Such improvements in customer experience encourage greater use of its outlets, which, alongside the ability to offer a range of new prepay services via the terminal, will drive revenue and increase profitability. Crucially, customers will also benefit from Chip and PIN security, offering peace of mind and protecting against card fraud.

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